![]() ![]() “I don’t feel I have enough time to handle everything with the same standard and quality and so it’s key to differentiate between what is primary and what is secondary” Tim Tian points out. I have many requests, orders, communications and future projects to be thinking about that if I don’t effectively manage them all in a coherent way I will fall behind on every one”. ![]() The second highest mentioned skill was time management.Īs Joe Scannura says “it’s the number one skill I have found necessary for doing my job day to day. The book will help you understand how to communicate more effectively with absolutely anyone clients, colleagues, family members etc. Mark is a clinical psychiatrist and FBI/police hostage negotiation trainer. If you feel you need to brush up on your listening skills, check out Mark Goulston’s book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. “Active listening for me is key or using the LAER method Listen, Acknowledge, Explore and then Respond”. Sometimes they get lucky and hit it, but most times they miss the mark”. Listeningīut as Greg Lowe points out “Most Account Managers don’t listen long enough to get a complete grasp of the situation before starting to spew their solutions. So here are the top 10 most cited account manager skills in order of importance: 1. ![]() Essential Account Managers Skills Varies for Each Industry Top 10 Skills and Expertise You Need As Account ManagerĪs I collated the results it struck me that while it was acknowledged by many that the role and skills required of an Account Manager vary from industry to industry and job to job, the group were fairly unanimous in what they believed the most important skills were. ![]()
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